Cancellation Policy
1. One-time purchases
Our Products are one-time digital purchases. There is no subscription and nothing renews. Payment and digital delivery normally begin immediately, so once the download or access has begun an order can no longer be cancelled, except where section 4 applies. A request made after that point is handled under the Refund Policy.
2. Cancelling before you pay
You can leave checkout at any time before you submit payment. No contract exists until checkout is completed, the payment is authorised and the order is accepted. Closing the checkout window before then simply ends the process, and nothing is charged.
3. Duplicate or accidental orders
If you were charged twice for the same Product, email info@assayhouse.eu promptly with the order numbers, the checkout email address, the Product name and the approximate time of each transaction. A verified, unintended duplicate charge is refunded or corrected through Stripe. This does not cover separate purchases of different Products, or a repeat purchase you made on purpose.
4. Statutory right of withdrawal
If you are a consumer in the EU, the EEA or the UK, you may withdraw from the contract within 14 days of the day it was concluded, without giving a reason. For a digital Product this right ends once the download or access begins, if before paying you gave the consent and acknowledgement shown at checkout. Until then it applies in full.
To withdraw, use Withdraw from contract here at /withdraw, or email info@assayhouse.eu. We confirm receipt by email without undue delay, showing what you sent and the date and time we received it. The refund rules are in the Refund Policy and section 18 of the Terms. Nothing in this policy limits a right that cannot lawfully be excluded.
5. If we cancel your order
We may cancel an order where reasonably necessary: the payment failed, we suspect fraud, there was an obvious pricing error, the transaction would be unlawful or sanctioned, the Product is unavailable, or Stripe declines it. If an accepted order is cancelled before delivery, the payment is returned through Stripe.
6. How to submit a request
Email info@assayhouse.eu with your order number, the checkout email address, the Product name, the purchase date and the reason. Stripe can also handle requests under its own buyer support procedures; its receipt email has the link.